Frequently Asked Questions
Find answers to common questions about our tutoring services, subjects offered, tutor qualifications, pricing, and how to get started.
Getting Started
Getting started is easy! Simply create an account on our platform, complete your profile with your learning needs and preferences, browse through our qualified tutors, and book your first session. You can sign up for both online and in-person tutoring options.
During registration, you'll need to provide basic information such as your name, email, phone number, educational level, subjects you need help with, preferred learning style, availability, and whether you prefer online or in-person sessions. This helps us match you with the most suitable tutor.
Absolutely! We encourage students to have a brief introductory call or meeting with their potential tutor before committing to regular sessions. This allows you to assess compatibility, discuss learning goals, and ensure you're comfortable with their teaching style.
We offer comprehensive tutoring across all major subjects including Mathematics, Science (Physics, Chemistry, Biology), English Language Arts, History, Foreign Languages, Computer Science, Test Preparation (SAT, ACT, GRE, GMAT), and specialized professional courses.
Yes! We provide both online and in-person tutoring options. Online sessions are conducted through our secure video platform with interactive whiteboards and screen sharing. In-person sessions can be arranged at your home, library, or other convenient locations within our service areas.
Tutoring Process
Of course! We understand that finding the right tutor is crucial for learning success. If you're not satisfied with your current tutor, you can request a switch at any time. We'll help you find a better match based on your feedback and preferences, with no additional fees.
A typical session begins with a brief review of previous material, followed by addressing current homework or problem areas, introducing new concepts with examples, practice problems, and ends with a summary and assignment for next time. Sessions are customized to your learning pace and style.
We offer maximum flexibility with scheduling. You can book sessions for mornings, afternoons, evenings, or weekends. Our tutors accommodate various time zones for online sessions, and you can reschedule or cancel sessions with at least 24 hours notice without penalty.
You can cancel or reschedule sessions up to 24 hours in advance through our platform without any charges. For cancellations with less than 24 hours notice, a partial fee may apply. Emergency cancellations are handled on a case-by-case basis.
We use a comprehensive progress tracking system that includes regular assessments, tutor feedback reports, goal-setting milestones, and performance analytics. Both students and parents receive detailed progress reports after every few sessions to monitor improvement and adjust learning strategies.
Pricing & Payment
We offer competitive hourly rates starting from $25/hour for group sessions, $40/hour for standard individual tutoring, and $60/hour for specialized subjects or test preparation. We also have package deals and subscription options that offer better value for regular, ongoing tutoring.
Yes! We offer various package options including 5-session, 10-session, and monthly unlimited packages with significant savings. We also provide sibling discounts, referral bonuses, and financial aid options for qualifying families. Early bird discounts are available for advance bookings.
We accept all major credit cards, debit cards, PayPal, bank transfers, and digital payment platforms. You can set up automatic payments for regular sessions or pay per session. All transactions are secure and encrypted for your protection.
Yes! We offer a satisfaction guarantee for new students. If you're not completely satisfied with your first session, we'll provide a full refund or match you with a different tutor at no additional cost. Your success is our priority.
Technical Support
For online sessions, you'll need a stable internet connection, a computer or tablet with a camera and microphone, and access to our tutoring platform. We provide technical support to help you set up and test your equipment before your first session.
Our technical support team is available during all tutoring hours to assist with any issues. If technical problems interrupt your session significantly, we'll provide a make-up session at no additional cost. We also have backup communication methods to ensure continuity.
All study materials, practice problems, recorded session notes, and additional resources are available through your student dashboard. You can download materials, access them offline, and review previous session recordings anytime. Materials are customized to your learning level and goals.
Yes! Parents can observe online sessions, receive regular progress reports, access session summaries, and communicate directly with tutors. We encourage parental involvement while maintaining a comfortable learning environment for the student.